IT/HR practitioners think their end user experiences are better than end users think they are!
And more than that, the survey PeopleReign ran of 1,300 employees on both sides of the service desk shows that general "employee experience" enterprise initiatives are missing the mark when it comes to day-to-day end user interactions.
Download the executive summary for striking data on:
- What end users vs IT/HR experts think about employee experience
- Generational differences with service desk satisfaction
- The most frustrating thing about service desks from both end user and practitioner POVs
- Ways to improve