AI in the public sector for better service experiences: lessons from leaders
Livestream | January 27, 9:00 - 10:00am PDT
State and local government, as well as higher education entities, have many of the same employee service use cases as the private sector. But they also have some unique compliance requirements and considerations.
Join us as public sector leaders share their experiences and best practices for implementing AI.
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Suma Nallapati
Suma is Chief AI and Information Officer for the City of Denver.
She's responsible for several key areas including coordinating AI projects and tools across all city departments and agencies, integrating AI into employee service and core city services such as permitting and emergency dispatch.

Ram Seshan
Ram is Deputy CTO, Corporate Products and Systems
Ram leads business & technology solutions at MTA, including Financial & Supply Chain Management, Bridges and Tunnels, Legal, Risk & Safety, Construction & Development, Capital Planning, Workforce Products, Employee Experience, Platforms, DevOps, Automation, and Data Management.
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Herman Brown
Herman is Chief Information Officer for the San Francisco District Attorney's Office.
Herman is responsible for streamlining and improving processes, consolidating services, and reducing costs. His strategic approach to smart technology continues to drive innovation in government and justice systems.
What to expect from this session:
- Insights from the panelists' experiences researching and implementing AI
- Use cases where AI can have the biggest impact
- Best practices, guardrails, and other considerations
