---
title: 2026 AI Maturity Benchmark Report for IT & HR Teams
description: "Free 2026 report: how U.S. enterprises choose AI tools, train employees, measure impact and budget for AI. See how you compare with your peers."
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---

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## 2026 AI Maturity Benchmark: See How You Compare With Your Peers

## The 2026 AI Maturity Benchmark Report is a peer analysis of how organizations like yours select AI tools, train employees, measure impact and fund AI for IT and HR employee service.

## It synthesizes 34 sources, including surveys of 35,000+ employees.

### What are peers doing?

See the most common peer tool stack, how leaders train employees, and where they spend their AI budget.

### How are we doing?

Use Peer Scorecard to rate your organization as lagging, median or leading across tools, adoption, metrics, value, change management and spend.

### How can we improve?

Learn the 3 moves that separate leaders from the median, backed by benchmarks for service desk resolution, cost per ticket and employee engagement.

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## What's inside the 2026 AI Peer Benchmarks report

79% vs. 67%

regular AI use among employees with 5+ hours of training vs. those with less. What else separates high-adoption organizations from the rest?

20–30% vs. 40–60%

typical vs. best-in-class autonomous resolution for IT service desks. What does it take to get from one to the other?

How much are peers spending on AI per employee in 2026, and where does the money go?

 

What is the most common peer AI tool stack for IT and HR employee service?

 

Why do most organizations stop at measuring AI usage, and which impact metrics do leaders track instead?

 

How do you turn AI results into a cost-avoidance number your CFO will approve?

#### **Plus: the Peer Scorecard, to see where you lead, match or lag your peers across all six dimensions.**

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## Frequently asked questions

What is an AI maturity benchmark?

An AI maturity benchmark compares how far an organization has progressed with AI against comparable peers. This report covers six dimensions for IT and HR employee service: tools, adoption, impact metrics, business value, change management and spend per employee. 

Who is the report for?

CIOs, CHROs, and IT and HR operations leaders at organizations that want to see how their AI program compares with peers and build a business case for finance.

What data is the report based on?

It synthesizes 34 sources published between June 2025 and September 2026, including earnings disclosures, card-spend data from 70,000+ businesses and surveys of more than 35,000 employees. Survey figures are self-reported, and prices are list figures, not negotiated rates. 

Is the report personalized to my company?

 No. It is a peer benchmark for organizations, along with a scorecard you can use to assess your own organization. If you want benchmarks for your company, you can request a custom peer benchmark from PeopleReign at [https://peoplereign.io/schedule-a-demo/](https://peoplereign.io/schedule-a-demo/) or contact us at info@peoplereign.io

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